Job Description
Houseperson
Cleanliness and Friendliness!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
Areas of Excellence:
- Happy Guests
- Spotless Cleanliness
- Product Consistency & Quality
- Teamwork
Duties and Expectations:
1. Happy Guests
- Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
- Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
- Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
- Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
- Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
- Events: Awareness and support for all groups and events at the hotel.
- Technology: Understan...