Job Description
Housing Support Front Desk Receptionist needed in Stoke on Trent
The rate is £19.26ph PAYE
This is a temporary role
The reference number is: RQ1537818
The successful candidate will ensure that every resident receives a high standard of service and support. You will be the first point of contact for residents, helping them navigate housing services, resolve issues, and access the support they need.
Key Responsibilities
Deliver exceptional customer service to all visitors and residents.Manage reception areas, including information displays, key logs, and rooftop access requests.Book appointments and record resident visits using the CRM system.Handle challenging situations with professionalism and empathy.Resolve customer issues at first contact and manage complaints constructively.Raise repair jobs and process card payments for services.Maintain a clean a...