Job Description
Title: HR Representative (Shared Services)
Job Title: HR Shared Services Representative
Position Overview
Job Title: HR Shared Services Representative
Schedule: Monday–Friday | 8:30 AM – 5:00 PM EST
Work Hours: Flexible shifts within core business hours
Employment Type: Full-Time
Position Overview
The HR Shared Services Representative provides comprehensive Human Resources support and advisory services through phone, email, case management, audits, and HR system transactions, with a strong focus on first-contact resolution and adherence to Service Level Agreements (SLAs).
This role supports a wide range of internal and external customers, including U.S. vendors, applicants, candidates, current and former employees, retirees, managers, HR Business Partners, and internal HR Centers of Excellence. The position ensures all interactions are handled in a confidential, compliant, and cus...