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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
1. HR Service Delivery & Contact Center Management
- Lead and oversee the HR Contact Center, ensuring efficient handling of employee inquiries and case management.
- Drive service excellence by meeting defined SLAs for response and resolution times.
- Establish and monitor key service metrics (e.g., turnaround time, resolution rates, employee satisfaction).
- Ensure a consistent, high-quality employee experience across all HR touchpoints.
2. Payroll & Benefits Administration
- Oversee end-to-end payroll processing, ensuring accuracy, timeliness, and compliance with Philippine regulations.
- Manage administration of statutory and company-provided benefits.
- Ensure proper payroll reconciliation and alignment with Finance.
- Monitor compliance with government-mandated contributions (SSS, PhilHealth, Pag-IBIG, taxes, etc.).
- Stre...