💼 Full-Time Position

HR Operations Lead

🏢
Omnicom
📍 bogotá, distrito capital, rap (especial) central, Colombia
📍
Location
bogotá, distrito capital, Colombia
📅
Posted
June 14, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

THE ROLE

Reporting to the HRSSC Manager for LATAM, Spain, and Portugal, the HR Operations Lead is responsible for leading Tier 1 and Tier 2 HR Specialist teams, ensuring operational excellence, SLA compliance, and continuous improvement of the employee experience.

Key Responsibilities

General

  • Lead, develop, and coordinate Tier 1 and Tier 2 teams.
  • Manage operational KPIs, SLAs, and SSC performance metrics.
  • Act as an escalation point for complex cases and exceptions.
  • Ensure proper end-to-end execution of processes in Workday and ServiceNow requests.
  • Manage relationships with internal clients and regional HR stakeholders.
  • Drive process improvements across HR Operations, Compensation, and Reporting/Mass Data.

HR Operations Focus

  • Oversee Workday transactions related to HR operations, including job changes, employee data updates, and position management.
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