Job Description
Overview
We are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across night and cross-shift coverage.
Key Responsibilities
- Recruitment & Onboarding
- Lead recruitment efforts for 24/7 teams, focusing on night shift roles.
- Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation.
- HR Operations & Compliance
- Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay.
- Ensure compliance with Philippine labor law and statutory benefits.
- Employee Relations & Retention
- Serve as the primary HR contact for night shift em...