Job Description
Job Overview:
We are seeking a HRO Team Lead to support HR Operations for a multinational technology company. This role is ideal for candidates with leadership experience in HR shared services, operations, or BPO environments who are passionate about team management and service excellence.
What Will You Do:
- Lead and supervise a team handling HR Operations and employee support services.
- Monitor SLA, productivity, utilization, and service quality performance.
- Conduct coaching sessions, team meetings, and performance reviews.
- Handle escalations and ensure timely issue resolution.
- Perform root cause analysis (RCA) and implement improvement plans.
- Collaborate with QA, Trainers, and stakeholders to improve operational efficiency.
- Manage workflow queues and daily operational activities.
- Ensure compliance with company policies and confidentialit...