Job Description
Project: Multinational Technology Company
Working Location: Livingston Tower, George Town, Penang
Working Hours: 8am to 5pm (Monday to Sunday - 5 working day per week)
Monthly salary up to RM5000.
Responsibilities
- Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational management
- Ensure achievement of SLA targets
- Conducts daily and weekly meetings to share business updates, conducts RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance
- Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams
- Should have solid understanding of workflow, tools used for providing services
Minimum Relevant Work Experience
- Proficiency in Mandarin and English (spoken and...