Job Description
Job Title: Hub ICT Technician
Location: This role is predominantly based at E-ACT Heartlands Academy but with regular travel to other Midlands academies
We are looking for a proactive Hub ICT Technician to provide hands‑on technical support, maintain infrastructure, troubleshoot issues, and ensure seamless system performance across multiple sites. Deliver excellent customer service, manage devices, and collaborate with colleagues to continuously improve digital services and user experience.
Key responsibilities
- Operate the ICT Helpdesk effectively and respond to/resolving calls within agreed timescales
- Provide support for ICT queries with escalation to third‑party suppliers when necessary
- Assist with maintenance of ICT hardware and equipment to required levels including repair where appropriate
- Maintain the detailed inventory and asset register for all hardware, software, cabling, consumables and system diagram...