Job Description
We have an outstanding Contract position for aHuman Resources Assistant to join a leading Company located in theIrving, TXsurrounding area.
** US Citizenship is required.**
Job Responsibilities:
+ Scheduling & Allocation
+ Design and maintain daily schedules for phone, chat, case, and off‑phone assignments.
+ Collaborate with stakeholders to capture staffing needs and balance workload.
+ Real‑Time Monitoring
+ Track agent adherence and productivity in real time; flag deviations promptly.
+ Schedule Maintenance
+ Process time‑off requests, schedule adjustments, and exception handling efficiently.
+ Forecasting & Staffing
+ Lead forecast meetings with leadership, presenting data‑backed staffing recommendations to meet service‑factor targets.
+ Reporting & Analytics
+ Build and refresh dashboards and reports ...
** US Citizenship is required.**
Job Responsibilities:
+ Scheduling & Allocation
+ Design and maintain daily schedules for phone, chat, case, and off‑phone assignments.
+ Collaborate with stakeholders to capture staffing needs and balance workload.
+ Real‑Time Monitoring
+ Track agent adherence and productivity in real time; flag deviations promptly.
+ Schedule Maintenance
+ Process time‑off requests, schedule adjustments, and exception handling efficiently.
+ Forecasting & Staffing
+ Lead forecast meetings with leadership, presenting data‑backed staffing recommendations to meet service‑factor targets.
+ Reporting & Analytics
+ Build and refresh dashboards and reports ...