Job Description
**Summary (Fully Remote)**
We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours, ensuring employees receive timely support and proper triage of HR inquiries outside regular business hours. This is a critical role for maintaining operational continuity in a fast-paced environment.
**Responsibilities**:
- Triage issues and maintain a prioritized follow-up list for the HR Generalist
- Provide accurate, timely support regarding:
- Overtime and scheduling policies
- Clock-in/clock-out discrepancies
- Health insurance and benefits questions
- Other routine HR inquiries
- Maintain and update a dynamic FAQ dashboard to streamline common requests
- Escalate urgent matters based on established escalation protocols
**Requirements**:
- 2+ years of experience in HR or customer support, preferably in a 24/7 or shift-based environment
- Strong understanding of HR operations, benefits, and timekeepi...
We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours, ensuring employees receive timely support and proper triage of HR inquiries outside regular business hours. This is a critical role for maintaining operational continuity in a fast-paced environment.
**Responsibilities**:
- Triage issues and maintain a prioritized follow-up list for the HR Generalist
- Provide accurate, timely support regarding:
- Overtime and scheduling policies
- Clock-in/clock-out discrepancies
- Health insurance and benefits questions
- Other routine HR inquiries
- Maintain and update a dynamic FAQ dashboard to streamline common requests
- Escalate urgent matters based on established escalation protocols
**Requirements**:
- 2+ years of experience in HR or customer support, preferably in a 24/7 or shift-based environment
- Strong understanding of HR operations, benefits, and timekeepi...