Job Description
Overview
Driving business performance through the appropriate implementation of HR initiatives. Areas of impact include resourcing, reward, performance/productivity, absence management, retention, change management, engagement, and development.
Qualifications
- Matric /Equivalent
- HR/IR Degree / Diploma (Essential)
- A minimum of 2-5 years’ experience in a HR / Team Leader role within the Contact Centre Industry – Essential
- Excellent analyticalskills and exceptional attentional to detail.
- Exceptional Relationship Builder with all Stakeholders on alllevels
- Ability to working under immense pressure, multi-tasking and meeting tightdeadlines.
- Must be able to demonstrate an understanding of the BPO Industry and the importance of managingperformance.
- Track record of implementing and managing new and ongoingprojects.
- Excellent verbal and written communicationsskills