Job Description
Position Summary
The HR Service Center Specialist delivers high-quality, transactional, customer-focused support to employees and managers across the employee lifecycle. This role serves as the primary point of contact for HR inquiries, executes HR transactions in Workday, manages cases through ServiceNow and ensures timely, accurate, and compliant HR service delivery aligned to established SLAs. This position operates within a shared services model and partner with Business HR and centers of excellence for escalated or complex matters.
Key Responsibilities
HR Operations & Case Management
- Serve as the first point of contact for employees and managers for HR inquiries.
- Manage and resolve cases using ServiceNow in accordance with established SLAs.
- Execute onboarding transactions, onboarding activities documentation coordination and background check processing.
- Process offboarding transactions including termin...