Job Description
Mercier Consultancy MD is seeking a Hungarian Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, offering paid relocation support. This role presents a great opportunity for Hungarian speakers to develop a career in customer service within an international and multicultural environment.
Key Responsibilities
- Provide high-quality customer support and solutions to Hungarian-speaking clients via phone, email, and chat.
- Efficiently resolve customer inquiries and ensure a positive customer experience.
- Maintain thorough and accurate records of customer interactions using CRM software.
- Collaborate proactively with internal teams to address complex customer issues and provide effective solutions.
- Stay informed of company products, services, and policies to offer accurate information.
- Contribute to continuous improvement efforts to enhance customer satisfaction and service efficiency.