Job Description
Helpdesk Agent French+English based in Las Palmas
Do you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!
We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.
Responsibilities
- Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies,...