Job Description
- Handle and resolve complex escalated customer cases.
- Provide support through phone, email, and chat channels.
- Conduct root cause analysis and identify process improvements.
- Collaborate with stakeholders to enhance customer experience.
- Maintain quality standards and accurate documentation.
Business-level Japanese and English proficiency
Monday to Friday 9AM-6PM.
First 3 months: Work From Office.
After probation: WFH Monday & Friday; Office Tuesday, Wednesday & Thursday
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