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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
- Account Management: Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
- Problem Resolution: Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
- Customer Onboarding: Assist new clients with onboarding processes, ensuring they understand how to use the company’s products and services effectively.
- Follow-up: Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
- Feedback Management: Collect and report customer feedback to help improve products and services.
Requirements
- Language Skills: Fluent Danish speaker with a strong command of English (B2-C1).
- Communication Skills: Excellent...