💼 Full-Time Position

Hybrid MSP Senior Support Lead for Customer Experience

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Firstfocus
📍 , , philippines, , , philippines, Philippines
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Location
, , philippines, Philippines
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Posted
June 04, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

A leading managed services provider in the Philippines is seeking a Senior Support Manager to lead a dedicated team in enhancing service quality for multiple mid-market clients. You will oversee service performance, coach your team, and act as the key escalation point for service issues. Ideal candidates must have a proven background in IT support management, strong technical skills across enterprise platforms, and a commitment to excellent customer service. Join a collaborative environment focused on continuous improvement and employee growth.
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