Job Description
The Hypercare Support Specialist provides frontline support to end users during and after the rollout of phishing‑resistant authentication solutions. This role focuses on assisting users with Microsoft Entra ID device registration and passkey setup using the Microsoft Authenticator app.
The specialist will act as the first and second line of support during the hypercare period, working closely with IT operations, identity and access management teams, and security stakeholders to ensure a smooth user experience and successful adoption of passwordless authentication solutions.
Support coverage is required during Asian and/or US business hours.
Key Responsibilities
User Support & Hypercare Activities
- Provide real‑time support to end users for:
- Device registration and enrollment in Microsoft Entra ID
- Passkey setup and authentication using Microsoft Authenticator
- Guide users through onboarding and migrati...