IBM System Service Representative - Customer Engineer

Overview

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.

Responsibilities

• Assist senior engineers with technical and multi‑person support activities across a range of products, including hand‑held devices, laptops, base‑level servers and network equipment.
• Develop broad and deep technical support skills, including hardware support for data centre products such as servers, power, storage and mainframes.
• Provide break‑fix and hardware installation activities to a variety of IBM logo and multi‑vendor hardware platforms.
• Work independently while being remotely supported, recognizing service‑level targets and meeting them without supervision.

Qualifications

• Required Technical and Professional Expertise:
  • Adopt manual handling practices based on appropria...