Job Description
Key Responsibilities:
Production Support & Incident Management:
- Serve as the primary escalation point for all IBM webMethods production incidents ensuring timely triage root cause analysis and resolution.
- Monitor integration flows services and messaging channels across IS API Gateway and UM environments for faults failures and performance degradation.
- Manage and resolve P1/P2 critical incidents within defined SLAs coordinating with internal teams and vendors as required.
- Perform log analysis thread dump analysis and diagnostic investigations to identify and remediate integration failures.
- Maintain incident problem and change records in ITSM tools (e.g. ServiceNow Jira) with thorough documentation and closure reports.
- Conduct post-incident reviews and implement preventive measures to reduce recurrence.
Platform Administration:
- Admi...