Ict desktop engineer

Reference: JHB -TR-1 Duties & Responsibilities

Ensure IT Services are Accessible to Internal and External RAF Customers
Attend IT incidents and requests. Configure new equipment. Provide Desktop Support
Provide software and hardware configuration according to business requirements. Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems. Undertake maintenance and repairs on damaged and repairable hardware. Management of Multifunctional Devices and Scanners
Establish connection and access to MFD and Scanners for all users. Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support. Manage replacement of consumables in the region. Provide Network and Telephone Support
Replace faulty devices. Provide 1st line support of telephone infrastructure. Asset Management
Undertake audits of hardware and software assets. Conduct Bi-annual asse...