💼 Full-Time Position

ICT Operations Officer/ L2 Helpdesk Officer

🏢
Clicks IT Recruitment
📍 Australia, Australian Capital Territory, Australia
📍
Location
Australia, Australia
📅
Posted
June 25, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

ICT Operations Officer Level 2 Support

  • Canberra (Onsite)
  • Baseline Security Mandatory
  • 12-Month Contract with 2*12 months extensions

ASAP start avaliable

About the Role

We are seeking an experienced ICT Operations Officer to deliver high-quality end-user support within a dynamic enterprise environment. This role is suited to someone who thrives in a fast-paced setting, enjoys solving complex technical issues, and takes pride in delivering exceptional service particularly to executive stakeholders.

You'll act as a key escalation point for Level 2 incidents, ensuring issues are resolved efficiently while maintaining a strong focus on user experience.

Key Responsibilities

  • Act as the primary escalation point for Level 2 incidents and requests
  • Take full ownership of complex or high-impact technical issues through to resolution
  • Provid...