Job Description
In this role, you lead the end-user support and digital workplace services within our global ICT environment. You ensure high-quality, stable, and user-focused service delivery and combine strong people management with process excellence. By doing so, you continuously improve the workplace experience while aligning business needs with IT solutions.
You lead and develop several team leads and specialists, ensuring strong ownership, accountability and continuous growth.You are responsible for the performance of end-user support, ensuring SLAs are met and user satisfaction is continuously improved.You drive structure and clarity by improving processes, sharpening communication and setting the right priorities in a complex environment.Acting as the key interface between business and IT, you align priorities and translate business needs into clear actions for your team.You define and drive the roadmap for workplace and collaborat...