Job Description
Job Title: Sales Team Manager
To manage a team of sales agents to ensure optimal sales performance and service deliverance within a leading Telecommunications corporate.
Duties & Responsibilities
- Driving team and individual performance to ensure all KPI and Targets are achieved monthly
- Tracking sales goals and communicating results and achievements
- Identify development areas of each team member and deliver effective training programmes, coaching and content to aid performance of the team
- Manage individual’s attendance, conduct and engagement, to improve team performance and overall commitment to job
- Minimise or prevent negative staff attrition to improve staff retention through wellness and engagement initiatives
- Motivate team and individuals to strive for success
- Support disciplinary proceedings by investigating team members misconduct matters, draft and issue corrective documents such as warning le...