Job Description
A dynamic customer service organization in Metro Manila is seeking a Customer Service Manager to develop and oversee staffing schedules, monitor performance, and handle escalations in a fast-paced environment. The ideal candidate will have experience building customer service teams, be proficient in resolving complex customer issues, and ensure high-quality service delivery. You will champion operational improvements and manage team performance metrics. This role offers an opportunity to significantly impact the customer service landscape of the organization.
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