Job Description
Responsibilities:
- Carry out end-to-end implementation tasks, including system setup, configuration, testing, and client training.
- Follow established SOPs and maintain accurate documentation such as Service Notes and CRM updates.
- Provide post-implementation support to ensure smooth project handover and client satisfaction.
- Collaborate with Sales, R&D, and Support teams to resolve issues and contribute feedback for process improvement.
- Ensure high levels of customer satisfaction by delivering quality implementations, timely support, and effective communication throughout the project lifecycle.
- Report progress and any challenges to the Team Lead for escalation and guidance.
- Participate in knowledge sharing and continuous improvement initiatives within the team.
- Support implementation efforts in international markets as assigned.
- Learn and develop knowledge of multiple company products to effecti...