Job Description
Job Description
- Responsible for the design, implementation and support of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions such as Cisco Routing, Inbound Voice, , Cisco Email, Cisco Chat, Cisco Social Media, CISCO SMS, Speech Analytics, Proactive Contact, CallBack, Outbound campaign Manager etc.
- Strong Knowledge in CISCO UCCE , WEBEX Connect and Java
- Responsible for working closely with the partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements.
- Partners with the Business and Service Delivery team to assist with new Program solutions.
- Responsible for Engineering design documentation along with Runbooks for Operations.
- Partners with development/integrations team for platform support when needed.
- Develop monitoring solution...