Job Description
Job Summary
The Implementation Manager manages the overall implementation of a corporate/business deal of the products / services under the purview of DBD (Deposits Business Division) / WBS (Wholesale Banking Segment) which can be positioned as a business solution for wholesale accounts. He/She engages with corporate clients to ensure a timely and meaningful integration of the services availed related to the customer’s business process, both technical and procedural. Coordinates with various units to ensure that the delivery of the service/product to the customer is seamless.
Principal Duties and Responsibilities
Client Relationship Management
- Conducts training/walkthrough regarding DBD/WBS Products availed by client.
- Conducts client inspections/visit onsite/over the phone to address escalated concerns at point of implementation.
- Explains the technical aspect of DBD/WBS products during Implementation.