💼 Full-Time Position

Implementation Specialist (OPERA), Japan

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HRS Hospitality & Retail Systems
📍 Japan, Japan, Japan
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Location
Japan, Japan
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Posted
June 03, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Duties and Responsibilities 


  • Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region

  • Handle customer cases, triage the inbound caseload and reviewing the existing owned and escalated cases

  • Ensure familiarity with new product releases as they become available

  • Liaise with subject matter experts on client requests for enhancements and development

  • Work with the support/implementation teams to ensure service level requirements are exceeded, conduct user training

  • Partners with project management to ensure on-time construction, configuration and installation.

  • Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem.

  • Consults directly with the customer to document and analyze customer needs and Hotel operations.


  • Answer operational and application questions and consult t...