Job Description
The Implementations Manager (IM) will lead the setup of new programs across PSG, working closely with clients to deliver a strong first impression and maintain high-level stakeholder engagement.
Responsibilities
- Assist in program set-up scoping calls with sales and the client
- Lead implementations kick‑off calls and activities
- Ensure implementation project plans are followed and completed
- Assign activities to the implementation and program project team (CM, Ops, Implementation Coordinator)
- Facilitate project reviews with the client, PSG upper management and PSG leadership
- Identify issues, obstacles and risks; work with the PSG team and client team to build methods, processes, scope changes, etc.
Qualifications
- 2+ years of experience as a Project or Implementations Manager
- Strong English oral and written communication skills
- Demonstrated leadership of at least 4 projects ...