Job Description
To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.
• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front-line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensur...