Job Description
Description:
2 weeks paid training provided
37.5 hours per week - Rotating roster – Monday to Friday between 7am-8pm. NO WEEKENDS
Perm & Fixed term contract until December 2026
We are seeking talented individuals to join our Helpline team at Mercer. This role will be based in our Melbourne office. This is a hybrid role that has a requirement of working at least three days in the office.
We will count on you to:
As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. You’ll focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience.
What you need to have:
Customer focused mindset
Strong c...