Job Description
**Votre rôle**:
To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
- To provide a professional first technical point of contact for the customer.
- Basic and Medium complexity fault-related cases diagnose and/or repair by effectively utilising software diagnostics and other network/product utility programs.
- To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- To perform technical escalations in line with company procedure.
- To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
- To liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
- Document all troubleshooting and a case management actions via the electronic case management system.
Other (if applicable):
- Shift work may be required.
**Votre profil**:
Excellent customer skills a...
To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
- To provide a professional first technical point of contact for the customer.
- Basic and Medium complexity fault-related cases diagnose and/or repair by effectively utilising software diagnostics and other network/product utility programs.
- To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- To perform technical escalations in line with company procedure.
- To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
- To liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
- Document all troubleshooting and a case management actions via the electronic case management system.
Other (if applicable):
- Shift work may be required.
**Votre profil**:
Excellent customer skills a...