Job Description
We are looking for Incident Management Engineers to support a global engagement focused on incident handling, communication, and post-incident reviews. The role requires strong analytical thinking, composure under pressure, and excellent communication skills to manage critical incidents effectively.
Key Responsibilities:
- Monitor and manage P1/P2 incidents in a 16x7 operational setup
- Act as incident commander, driving bridge calls and coordinating across teams
- Ensure clear, assertive communication during incidents
- Perform root cause analysis and contribute to Post-Incident Reviews (PIR)
- Drive improvements in Mean Time to Mitigate (MTTM)
- Maintain structured handoffs between regions (EMEA & APAC)
- Collaborate with stakeholders and ensure accountability in resolution