💼 Full-Time Position

Incident Management Senior Technician at One Acre Fund

🏢
Confidential
📍 Kenya, Kenya, Kenya
📍
Location
Kenya, Kenya
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.


Incident Management Senior Technician

As an Incident Manager, you will play a vital role in safeguarding service reliability across One Acre Fund’s technology landscape. This is a junior-mid level technical position responsible for owning low to medium-risk incidents, ensuring prompt resolution and effective stakeholder communication. You will be part of the IT Operations team and report directly to the Incident Management Lead.


Responsibilities

  • Manage and coordinate the resolution of technical incidents, ensuring timely and effective restoration of services to customers and stakeholders.

  • Collaborate with technical teams to identify root causes of incidents, develop corrective actions, and implement p...