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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
:
To manage daily incident and coordinate with the respective support and related parties in investigation, impact assessment, recovery action, root cause analysis and permanent solution of an incidentTo monitor and track incidents managed by incident management and to ensure that incidents information are collected properly for referenceTo handle and manage incidents effectively based on the agreed runbook and ensuring no delays in the overall process.To liaise and coordinate with regional incident management team and LOBT command center for regional support related incidentTo ensure system alerts received by both incident management and helpdesk team are escalated properly and in a timely mannerTo prepare any monthly or regular reports for monitoring, health check and regular reviewTo prepare data request for internal or external purposes including audit, regulator request, etc.To en...