💼 Full-Time Position

Incident Manager

🏢
Le Chene
📍 abu dhabi, abu dhabi, United-Arab-Emirates
📍
Location
abu dhabi, United-Arab-Emirates
📅
Posted
June 06, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

  • Location: Abu Dhabi, UAE

  • Employment: Full Time

  • Industry: AI and IT Company

  • Sector: Government Entity

  • Contract: 1 year – extendable

  • Experience: 5–7 Years

Role Overview

Manages high-priority and major incidents to restore service quickly and minimize business impact.

Key Responsibilities

  • Coordinate L1/L2/L3 teams and vendors

  • Manage incident SLAs and aging tickets

  • Lead major incident calls and communications

  • Produce incident reports and analytics

  • Continuously improve incident management processes

Required Skills & Certifications

  • ITIL 4 Specialist: Drive Stakeholder Value (DSV)

  • Major Incident Management expertise

  • ServiceNow / Jira SM / Remedy

  • Strong crisis management...