Job Description
Title: Major Incident manager
Location: : Iselin, NJ (Onsite)
Type- Full Time
Strong experience in Major Incident Management with expertise in ITIL processes and triaging using tools like AppDynamics, Dynatrace, Datadog, and Splunk.
Key Skills:
Role:
Handle and coordinate IT/cyber incidents to ensure quick resolution and minimal impact.
Responsibilities:
Manage incident lifecycle (identify → resolve → close)
Coordinate with SOC, IT, and business teams
Communicate updates to stakeholders
Conduct RCA and improve processes
Requirements:
5+ years in Major incident management/IT/cybersecurity
Experience with ServiceNow, Sp...