Incident Manager - ITSM (Banking) & ITIL Expert

JONDAVIDSON PTE. LTD. seeks an experienced professional in IT Service Management (ITSM) with a minimum of 5 years in the Banking or Financial Services industry. The ideal candidate will have a solid understanding of banking technology, including Core Banking and Payments, and deep expertise in ITIL concepts. Key responsibilities include analyzing complex technical data, managing teams, and influencing stakeholders. Strong problem-solving skills and experience with performance monitoring tools like Splunk or Dynatrace are highly advantageous.
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