Job Description
Description
Incident Manager required to join a team that leads the response to high priority customer escalations / incidents. The team operates globally across EMEA, Americas, and APAC, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement of the global incident process.
This position requires excellence in communication, stakeholder management, and cross team coordination.
Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK.
Key Responsibilities
• Lead and manage P1 customer escalations, ensuring adherence to the incident process.
• Drive timely, accurate communication and provide clear incident ownership.
• Coordinate technical and non technical teams to accelerate issue resolution.
Visibility & Es...