Job Description
Key Responsibilities:
Incident Management:
- Lead the end-to-end process of managing incidents, ensuring incidents are addressed promptly and escalated appropriately.
- Coordinate technical teams, vendors, and stakeholders to ensure swift resolution.
- Serve as the single point of communication and decision-making during incidents.
- Manage communication across different levels of the organization, from technical teams to executive leadership.
- Perform analysis to identify incident trends.
- Review incidents to ensure that they are documented correctly as per the Incident Management process.
- Track and report all Incident Management in accordance to KPIs.
- Perform post incident review for incidents to capture lessons learned and ensure closure of improvement plans.
- Work with internal key stakeholders to prepare MAS incident reports for RI/PNI incidents.
- Drive performance improvement effort...