Job Description
Incident & Problem Management Support Executive
About the job Incident & Problem Management Support Executive
Job Responsibilities:
- Manage incidents, problems, and service requests in accordance with ITIL processes and SLA requirements.
- Perform troubleshooting, root cause analysis, and coordinate issue resolution with internal teams and vendors.
- Support deployment, release, and change management activities, including risk assessment and version control.
- Manage product backlog and translate business requirements into functional/system requirements.
- Coordinate SIT, UAT, and ORT activities to ensure successful solution delivery.
- Collaborate with business users, IT teams, and vendors throughout the project and product lifecycle.
- Support small to medium-sized IT projects, including planning, tracking, reporting, and stakeholder coordination.
- Prepare status updates, incident ...