Job Description
Incident and Event Management
FOC Analysts are responsible for the end-to-end lifecycle of facilities-related incidents, from detection and triage through escalation, coordination, and documentation. Analysts ensure timely response, effective communication, and continuous improvement through root cause analysis and operational reporting.
Responsibilities
- Investigate, acknowledge, and respond to alarms and abnormal operating conditions.
- Act as the first line of defense for facility events using monitoring and automation platforms.
- Assess the severity and operational impact of incidents and determine appropriate escalation paths.
- Coordinate incident bridges and communication during critical events.
- Serve as incident coordinators during major facility incidents.
- Maintain incident records and update ticketing systems with detailed actions and event timelines.
- Facilitate communications with site operations te...