💼 Full-Time Position

Incident Response Centre Operator

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Mitie
📍 Coventry, England, United Kingdom
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Location
Coventry, United Kingdom
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Posted
June 05, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Better places, thriving communities.



Job title: Incident Response Centre Operator (IRC)


Where: Coventry - Ansty Park


When: We're looking to get the right people into the team ASAP


Hours: 4 on 4 off shift pattern, working Days, Nights & Weekends

Role Responsibilities


As an Incident Response Centre Operator, you will be responsible for the end-to-end operation of real-time incidents as they occur, including active monitoring of CCTV, in line with Mitie and the clients' policies and procedures.

Key Responsibilities – IRC Operator

  • Answer incoming calls from stores and other locations, handling each call efficiently and in line with performance targets (KPIs).

  • Manage incidents from start to finish, including gathering information, completing incident reports, and compiling evidence packs in line with IRC processes.

  • Monitor CCTV in real ti...