Job Description
MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in McLean, VA , with occasional travel to Chantilly. In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment. You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Responsibilities include, but are not limited to:
- Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network ...