Job Description
Income Maximisation Officer
Salary Range: £38,976 - £47,229 per annum
Employment Type: Permanent - Fulltime
Location: Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Important Information : Applicants who have applied for this position within the last six months will not be considered and therefore need not reapply.
About the role
Case Management
You will be responsible for managing a patch of rent accounts to proactively maximise income collection on current and former tenant accounts, adhering to the Council’s procedure to ensure maximum collection.
Knowledge
You will assess and assist tenants to maximise their income by ensuring they are claiming their full benefit entitlements and managing existing debt, offering detailed advice around Housing Benefit and Universal Credit claims.
Financial Support
You will provide financial advice to tenants to ensure that they can affor...