💼 Full-Time Position

Income Officer

🏢
Sanctuary Housing
📍 Ely, England, United Kingdom
📍
Location
Ely, United Kingdom
📅
Posted
June 16, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The role of Income Officer – Local Operations will include:
  • Support the day to day delivery of excellent customer service functions within income services by engaging with customers in the local community

  • Ensure that all revenue accounts are effectively managed ensuring that complex cases are resolved and supported

  • Ensure the provision of an effective income advisory service in line with the prescribed policies and practices focusing on income maximisation, welfare advice and effective support to residents

  • Meet all legislative and regulatory requirements for income management activities

  • Develop, build and maintain relationships with key stakeholders, residents, staff and external agencies including income and letting teams

    • Skills and experiences:

  • NVQ3 in relevant area (e.g. business administration, customer service)

  • Proven experience of administration relating to customer service and complaint...