Job Description
Product Support Associate
This role is perfect for a highly motivated and customer-focused individual who is eager to start their career in the fintech SaaS industry. As a Product Support Associate, you'll be the first point of contact for our clients & business teams, helping them navigate and solve day-to-day issues related to our financial lending product. Your primary goal is to provide clear, friendly, and efficient support.
Responsibilities:
● Be a Problem Solver: Answer questions and help the business team with basic technical issues they face while using our product.
● Help and Guide: Provide prompt and accurate assistance to the team via email, chat, or our internal support system.
● Know When to Escalate: Identify and report more complex issues to the senior supp...