Job Description
Skills: collections, flows, team management, collection strategy
- Lead and manage a team of collections managers across multiple locations to achieve and exceed collection targets
- Oversee a diverse portfolio of accounts, ensuring timely and effective resolution of delinquents while maintaining customer relationships
- Analyze collections data to identify trends, forecast potential risks, and provide regular reports to business leaders on team performance and portfolio health
- Ensure all collections activities adhere to legal and regulatory requirements, as well as company policies, to mitigate risks and maintain ethical standards
- Collaborate with internal departments like sales and finance, and external partners, to streamline processes and resolve complex collections issues
- Develop and execute collections strategies and continuously evaluate and improve collections processes, lever...